Refund Policy

You may return or exchange a piece within 30 days of delivery, as long as it is unused and in its original condition and packaging.

To begin, write to The Concierge at care@asif.company with your order number, the piece you wish to return or exchange, and the reason. We will reply with the return address and the steps to follow. Please do not send a piece back before we reply.

• Pieces made to order or personalized
• Pieces marked Final Sale
• Opened fragrance and beauty products
• Swimwear and intimate apparel
• Gift cards

Once the piece reaches us and is checked, your refund is issued to your original payment method within 10 business days. Depending on your bank, it may take a further 3 to 5 business days to appear.

Return shipping is paid by the customer, unless the piece arrived damaged or is not what you ordered. In that case, the return is on us.

If a piece arrives damaged, or is not what you ordered, please tell us within 7 days of delivery. Write to care@asif.company with your order number, a photo of the piece, and a photo of the packaging and shipping label. Please keep the piece and its packaging until we reply. We will make it right.

The Concierge is here Monday to Saturday at care@asif.company or +1 613 776 1332.

ASIF-Company Inc. · 440 Laurier Ave. W., Suite 200, Ottawa, ON K1R 7X6, Canada