Terms of Service

1.1 These Terms of Service (the “Terms”) apply when you visit asif.company or buy from ASIF. They form a contract between you and ASIF-Company Inc.

1.2 Our Shipping Policy, Return and Refund Policy, Privacy Policy and Contact page form part of these Terms. If one of them says something more specific about a subject, that page applies to that subject.

1.3 If you live in Quebec, Ontario or anywhere else in Canada, your province’s consumer protection laws give you rights that no contract can remove. If you live in another country, the consumer laws of that country may also protect you. Nothing in these Terms limits those rights. Where a law gives you more than these Terms do, the law applies.

1.4 By placing an order, you confirm that you have read these Terms. Before you confirm any order, we show you its full details and you can save or print these Terms.

2.1 The store is operated by ASIF-Company Inc., 440 Laurier Ave. W., Suite 200, Ottawa, Ontario K1R 7X6, Canada.

2.2 You can reach The Concierge at care@asif.company or +1 613 776 1332, Monday to Saturday. Our house rests on Sundays.

2.3 “ASIF”, “we”, “us” and “our” mean ASIF-Company Inc. “You” means the person using the site or placing an order.

3.1 You must be of the age of majority where you live to place an order, or have the permission of a parent or guardian.

3.2 If you create an account, please give accurate details and keep your sign-in private. Tell us at once at care@asif.company if you believe someone else has used your account.

3.3 We may suspend an account that is used for fraud or in breach of section 11. We will tell you why, unless the law or an ongoing investigation prevents it.

4.1 ASIF is a curated house. We select each piece and present it, but many pieces are made and shipped directly by the independent house or atelier that created them (our “makers”).

4.2 When you buy from asif.company, your contract of sale is with ASIF-Company Inc., not with the maker. We remain responsible to you for your order, its delivery, returns and the legal warranty, whoever ships the piece.

4.3 We describe each piece as accurately as we can, including its materials, dimensions, origin and care. Natural materials, handwork and screen colours mean a piece may differ slightly from its photograph. A difference that makes a piece materially other than described is a wrong item under the Return and Refund Policy.

4.4 Pieces made to order or personalized show their own lead time on the product page. That lead time forms part of the delivery date you agree to.

5.1 Prices are shown in the currency you select, and checkout confirms the currency you pay in. The price shown for a piece is the price you pay for it. Any mandatory fee is included in that price; taxes and shipping are shown separately before you confirm your order, together with the total you will pay.

5.2 If a piece is shown at a clearly wrong price because of an obvious error, we will tell you before we ship and offer you the choice of the correct price or a full refund.

5.3 Payment is taken when you place your order, through Shopify’s secure checkout. We never see or store your full card number.

5.4 Gift cards are paid in advance, do not expire, and cannot be exchanged for cash except where the law requires.

6.1 Before you confirm, the checkout shows you: our name and address, a description of each piece, the price of each piece, taxes, shipping costs, the total, the currency, the delivery date or lead time, and how to cancel and return. Please read it carefully.

6.2 Your contract is formed when you confirm your order. We then email you a copy of your order and of these Terms, in a form you can keep, within 15 days of your purchase.

6.3 We may decline or cancel an order before it ships if a piece is no longer available, if we cannot verify payment, or if we reasonably suspect fraud. We will tell you promptly and refund you in full within 15 days.

7.1 The countries we deliver to, delivery times, shipping costs, duties and how parcels travel are set out in our Shipping Policy.

7.2 Responsibility for a piece passes to you when it is delivered to you or to the person you named.

7.3 If a piece does not arrive within 30 days after the delivery date we agreed, or within 30 days of your order if no date was set, you may cancel that part of your order and we will refund you in full.

8.1 Our Return and Refund Policy lets you return or exchange most pieces within 30 days of delivery, unused and in their original condition and packaging. Pieces made to order or personalized, Final Sale pieces, opened fragrance and beauty products, swim and intimate items, and gift cards cannot be returned for change of mind.

8.2 Those exclusions never apply to a piece that arrives damaged, is defective, or is not what you ordered. Please tell us within 7 days of delivery, with photos, so we can act quickly. If you find a defect later, write to us anyway: your legal warranty in section 9 still applies.

8.3 Separately from our policy, consumer law lets you cancel a distance purchase in certain cases, for example if we did not give you the required information before you ordered, did not send you a copy of your contract, or did not deliver on time. If you cancel on one of those grounds, we refund every amount you paid, including shipping, within 15 days, and we pay the reasonable cost of returning the piece.

8.4 Refunds go to your original payment method. For an ordinary return, we refund within 10 business days of receiving the piece, and return shipping is yours unless the piece arrived damaged or wrong.

9.1 Every piece you buy from us carries the legal warranty provided by law. In Quebec, the Consumer Protection Act requires that goods be fit for the purposes for which they are ordinarily used, and remain durable in normal use for a reasonable length of time, having regard to their price, the contract and their conditions of use. Other provinces give similar protection.

9.2 A maker may also offer its own warranty. Where it does, we show it on the product page. A maker’s warranty adds to your legal warranty; it never replaces it.

9.3 If a piece is defective, write to care@asif.company with your order number and photos. We will repair, replace or refund it, as the law and the circumstances require.

9.4 Please follow the care instructions on each product page. The legal warranty does not cover damage caused by misuse, accident, or care contrary to those instructions.

10.1 The ASIF name, the wordmark, the sheaf mark, the Hebrew name אָסִיף, “The Mark of Promise”, and the photographs, rooms, text and design of the site belong to ASIF-Company Inc. or to the makers and artists who licensed them to us.

10.2 You may view and share pages for your own personal use. You may not copy, reproduce, sell or use our names, marks or content for any commercial purpose, or to suggest an association with ASIF, without our written permission.

You agree not to:

• use the site for any unlawful or fraudulent purpose, including false orders or chargebacks made in bad faith;
• interfere with the site’s security or operation, or try to reach parts of it you are not authorized to use;
• copy the site’s content in bulk, by scraping or any automated means, without our written permission;
• impersonate anyone, or post content that is unlawful, hateful, defamatory, or infringes someone else’s rights.

12.1 If you send us a review, photograph or message for publication, you confirm it is your own and truthful, and you allow ASIF to show it on our site and channels, with your first name and initial, free of charge. You may ask us to remove it at any time.

12.2 We publish reviews honestly. We do not write reviews ourselves, pay for positive reviews, or hide negative reviews because they are negative. We may decline a review that breaks section 11.

Our Privacy Policy explains what personal information we collect, why, and how to reach the person in charge of protecting it, Josué Morency, at privacy@asif.company. We send marketing emails only with your consent, and every one carries a way to unsubscribe.

14.1 We are responsible for our own acts and those of the people who work for us, and for the obligations we owe you under these Terms and the law. Nothing in these Terms excludes or limits that responsibility where the law does not allow it, including for your legal warranty, for injury caused by a defective product, or for our intentional or grossly negligent fault.

14.2 Within those limits, we are not responsible for losses that were not reasonably foreseeable when you placed your order, or for losses caused by events beyond our reasonable control, such as a carrier strike, natural disaster or public-health order. If such an event delays your order, we will tell you and you may cancel for a full refund.

14.3 The site may link to other websites, such as a maker’s own site or a payment provider. We are not responsible for their content or their privacy practices.

15.1 Please write to The Concierge first. Most concerns are resolved within a few days, and we will always try to make things right.

15.2 These Terms are governed by the laws of the province or territory where you live, and the federal laws of Canada that apply there. You may bring a claim in the courts of the place where you live.

15.3 Nothing in these Terms requires you to go to arbitration, prevents you from going to court, or prevents you from taking part in a class action. After a dispute arises, you and we may agree to mediation or arbitration if you choose to.

These Terms are available in French and English. In Quebec, the French version is presented first.

17.1 We may update these Terms from time to time, for example to reflect a new service or a change in the law. The version that applies to your order is the one in force when you placed it; we keep a copy and will send it to you on request.

17.2 We will show the date of the last update at the top of this page. If a change matters to you as a registered customer, we will also tell you by email before it takes effect.

Our house rests on Sundays. Orders, messages and returns that arrive on a Sunday are handled from Monday. Any time limit for us to act that would end on a Sunday is extended to the next business day; your own rights and time limits are never shortened by this.

19.1 If a court finds any part of these Terms invalid, the rest stays in force.

19.2 If we do not enforce a provision at once, we do not give up our right to rely on it later.

19.3 You may not transfer your rights under these Terms without our consent. We may transfer ours to another company that takes over the store, provided your rights are not reduced.

ASIF-Company Inc.
440 Laurier Ave. W., Suite 200, Ottawa, ON K1R 7X6, Canada
The Concierge: care@asif.company · +1 613 776 1332 · Monday to Saturday
Privacy: privacy@asif.company